E-Z Tours — Cartagena Tour Package

Privacy Policy

Effective Date: September 1, 2025

1. Introduction

E-Z Tours (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website e-ztours.com and book our Cartagena tour package (single occupancy). By using our site or booking a tour, you agree to this policy.

2. Information We Collect

We collect the following categories of personal data:

Identity & Contact Details:
Your full name, email address, mailing address, and phone number—for booking, confirmations, and communications.

Travel Documentation:
A valid U.S. Passport (valid at least 6 months beyond travel and not expiring before December 2026) e-ztours.com.
Entry requirements including completion of Colombia’s CHECK-MIG immigration form within 72 hours before departure e-ztours.com.

Payment Information:
Data necessary to process payments, including the non-refundable $400 deposit due immediately to secure reservation e-ztours.com, full payment schedule (final payment due by April 6, 2026), and a $150 late fee if payment is delayed e-ztours.com.

Usage & Communication Data:
Records of correspondence (e.g., email exchanges, phone logs), IP addresses, device/browser information, and cookie data to monitor site usage and improve user experience.

3. How We Use Your Information

We use your personal data for:

Booking & Tour Coordination:
Securing your reservation, confirming identity and travel documentation, and facilitating necessary logistics.

Payment Processing & Enforcement:
Processing deposits and final payments, applying late fees for missed deadlines, and enforcing cancellation or reservation rules.

Communication:
Sending confirmations, reminders about payments or required forms, itinerary updates, and responding to inquiries.

Legal Compliance:
Ensuring passport validity, visa status, immigration form completion, and adherence to the Terms and Conditions tied to the Cartagena package.

Service Improvements:
Analyzing site usage to enhance navigation, optimize booking flows, and improve our offerings.

4. Information Sharing

We may share your information with:

Service Providers:
Trusted third parties like payment processors, administrative or tourism partners, and local vendors—only when necessary to provide the tour.

Government & Immigration Authorities:
If required for immigration processing or legal obligations (e.g., entry data validation, CHECK-MIG submissions).

Legal Compliance:
In response to legal processes, to prevent fraud, or comply with governmental requirements.

We do not sell or lease your personal data to unrelated third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve site functionality (e.g., remember your preferences, keep session info),

Analyze aggregate site usage to optimize user experience.

You may disable cookies via browser settings, though certain functions (like booking steps) may be impacted.

6. Data Retention

Your personal data is retained only as long as necessary to:

Fulfill booking and travel coordination,

Comply with legal or regulatory record-keeping requirements.

Once these purposes are complete, your data will be securely deleted or archived in accordance with applicable laws.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access or correct your personal information,

Request deletion or restriction of certain processing,

Object to specific types of data use.

To exercise your rights, please contact our Privacy or Customer Service team (see “Contact Us” below).

8. Data Security

We implement safeguards like encryption, access controls, and secure storage to protect your personal data from unauthorized access, misuse, or breach.

9. Changes to This Policy

This Privacy Policy may be updated at our discretion. Updates take effect as soon as they’re posted on our website. We encourage you to review this policy periodically. Continued use of our services after changes signifies your acceptance.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact:

E-Z Tours
Website: e-ztours.com